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We take pride in providing only the highest quality products. We will give you a full refund on your purchase only for (a) perishable product(s) that are no longer cold when delivered, and (b) product(s) that are defective when received. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. To make a claim for a refund, you must contact us within five (5) days of your receipt of the product(s) at issue. We reserve the right to limit refunds and replacements.
We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.
We guarantee delivery only to the address we are provided at checkout. If an incorrect address is provided at checkout, and your shipment has been processed, we will be happy to reship your order, but you will be charged for the replacement product and reshipment.