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General Shipping Policies
Orders will be processed within seventy-two (72) hours of the time the order is placed, not including Friday, Saturday, Sunday or holidays.
During the checkout process, please ensure that your order details and delivery address are accurate.Orders already in transit cannot be canceled or rerouted and shall be deemed final.
Shipment of Meats, Cheeses and Other Perishable Products
We hand select each pack of cheese and cut of meat to ensure ultimate freshness and quality.
Cheeses and meats are shipped out frozen in insulated boxes and packed with dry ice, which can evaporate, or cold packs. If you receive your shipment and there is no dry ice, but the product is cold, your items are perfectly safe to eat. All orders of perishable products are shipped at the speed that ensures they arrive at the proper temperature.
Customers will receive a confirmation email upon order completion, and a second email when the order has shipped, which will include tracking information. Please wait 24 hours to see tracking updates.
Shipment of Non-Perishable Products
Grains, such as our cornmeal and grits, are shipped separately from meats and cheeses, as they don’t require refrigeration. If your order contains grain and meats or cheeses, then you can expect to receive two or more packages which may not arrive on the same day.
Upon receiving your order, store grains at room temperature. They’ll soon be a pantry staple!